SmartFreightWare’s rate engine is the great, unforeseen regulator of the market. If you don’t float to the top, you don’t get the business!…
Online Quoting Tools for Carriers
If you’re like most carriers, your website is simply a marketing tool. It’s your digital brochure that tell customers and prospects about your company, services, service territory and equipment offerings.
Wait a minute…You don’t want to be like most carriers, do you?
Smart carriers are using the internet and their websites to engage customers. Smart carriers realize that providing online tools allows customers to do things themselves at their pace and when it’s convenient for the customer (24x7x365). Those tools include providing online quoting, online shipment booking, online payment, online tracking and online reporting.
Your Customers Want Online Quoting…Trust Us.
Many carriers miss the point of providing online quoting. While, it can be useful for providing quotes to prospects that can turn into business, the most fundamental reason for providing online quoting is to allow customers to learn what a shipment costs before they receive the carrier invoice. Companies that ship products are anxious to bill their customers for the goods and they want to include shipping charges on the invoice. They don’t want to wait for your invoice to invoice their customer. If you, the carrier, don’t provide online quoting, your customer is forced to call you and ask for the quote or freight charge. Phone calls are costly, inefficient and a hassle for customers who want the convenience of getting this valuable information when they want and need it.